Support & Help
We're here to help with your LifeLab order. Bantuan dalam Bahasa Melayu & English.
Quick answers
Where is my order? How do I track it?
Once your order ships, we send your tracking number by WhatsApp. You can track it on the courier's website using that number. Not received it yet? Message us below with your order number.
I received a wrong, damaged or missing item
We're sorry! Please submit a complaint below (attach a photo if you can) or WhatsApp us with your order number. We'll arrange a replacement or refund.
How do I request a refund?
See our Refund & Return Policy below for what qualifies. To start, submit a complaint with your order number and reason β our team will process it.
How should I store my product?
Storage guidance is on your product's information sheet. If in doubt, ask your LifeLab agent or message us β correct storage keeps your product effective.
I have a question about using the product
For product or consultation questions, please contact your LifeLab agent, or reach us on WhatsApp and we'll guide you.
Our policies
Still need help?
π¬ Chat with us on WhatsApp π Submit a ComplaintBought through a LifeLab agent? You can also message your agent directly on WhatsApp for the fastest help.