Shipping Policy

We want your order to reach you quickly, safely, and in perfect condition. This policy explains how we process, pack, and deliver orders placed through our online store.

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation once your order ships. Orders placed on weekends or holidays are processed the next business day.

Delivery areas & timeframes

• Peninsular Malaysia: 2–4 business days after dispatch
• Sabah & Sarawak (East Malaysia): 3–7 business days after dispatch
• International: available on request — timeframes vary by destination and customs clearance

Delivery timeframes are estimates and may be affected by courier delays, weather, or peak periods.

Shipping fees

Shipping charges are calculated at checkout based on your delivery location, order weight, and any special handling required. Any free-shipping thresholds or promotions will be shown at checkout.

Temperature-sensitive products

Certain products — including peptides and other temperature-sensitive items — are packed with appropriate cold-chain or insulated packaging to preserve product integrity in transit. These items may ship separately or on specific dispatch days to minimise time in transit. If you have questions about handling or storage, please contact us before ordering.

Order tracking

Once your order is dispatched, we will share a tracking number (where available) so you can follow your delivery. Please allow up to 24 hours for tracking information to become active.

Incorrect address or failed delivery

Please ensure your delivery address and contact number are correct at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If a parcel is returned to us due to a failed delivery or unclaimed package, re-delivery may incur an additional shipping fee.

International customs & duties

For international orders, any import duties, taxes, or customs charges are the responsibility of the recipient and are not included in our prices or shipping fees. Please check your country’s import regulations, particularly for health and wellness products, before ordering.